Our Care
A helping hand around the home
Our domestic and household support provides practical help with everyday tasks around the home, helping you maintain your usual routine and enjoy a comfortable, well-kept home.
Support on your terms
We support people across Newcastle, North Tyneside, North Shields and the surrounding areas, and household support works best when it fits the way you already run your home. We start with your normal routine, your standards and the things you would rather keep doing yourself, then shape each visit around that rather than around a fixed checklist.
Where you would like to stay involved, carers complete tasks alongside you rather than taking over. You might sort the laundry while they load the machine, or show them which cupboards matter most. That keeps you in charge of your own home and helps you stay independent, with a little help where it counts.
What domestic and household support can include
- Light cleaning and tidying
- Washing dishes
- Laundry
- Changing bed linen
- Putting washing away
- Taking bins out
- Keeping frequently used areas organised
- Shopping and errands
- Preparing light meals and drinks
- Helping someone maintain their usual household routine
This is care-focused domestic support, provided as part of helping someone remain comfortable and independent at home, not a professional cleaning service. Domestic support can also be combined with personal care, companionship, shopping, appointments and support out in the community, all arranged around your needs and routine.
How we work
- Step 01
A conversation first
We talk about what support would make everyday life easier and how the person likes things done.
- Step 02
A plan built with you
Agree the tasks, routines and visit times that suit the person.
- Step 03
Carefully matched carers
Introduce a small, familiar care team wherever possible.
- Step 04
Regular reviews
Review the support as needs or routines change.
Common questions
What household tasks can carers help with?
Everyday tasks such as light cleaning and tidying, washing dishes, laundry, changing bed linen, putting washing away, taking the bins out and keeping frequently used areas organised. Carers can also help with shopping and errands and with preparing light meals and drinks, all as part of a normal care visit.
Is this the same as a cleaning service?
No. This is everyday domestic support provided as part of helping someone remain comfortable and independent at home, rather than a specialist cleaning service. Carers do the household jobs that matter to you while also checking how you are and having a chat, and we do not provide heavy-duty or specialist cleaning.
Can domestic support be combined with personal care or companionship?
Yes. Different types of support can be combined around the person's needs and routine, so one visit might include household tasks alongside personal care, companionship, shopping or help getting out and about.
How long is a visit?
Our visits start from 30 minutes and can be longer depending on the support you need. We will discuss the most suitable visit length with you as part of your care assessment.
Which areas do you cover?
Newcastle upon Tyne, North Tyneside including North Shields, South Tyneside, Gateshead, Ponteland and selected communities across Northumberland, including areas such as Ashington and Blyth.
Domestic support across Newcastle and surrounding areas
Newcastle upon Tyne • North Tyneside • South Tyneside • Gateshead • Ponteland • selected communities across Northumberland
See all areas we coverOther support you might need
Companionship
A friendly face for a cuppa and a chat, a walk along the Quayside or a trip into town.
Find out more
Meal Preparation
Help planning, shopping for and preparing meals you actually enjoy, cooked the way you like them.
Find out more
Shopping & Errands
Support with the weekly shop, local errands and picking up prescriptions, together or on your behalf.
Find out moreNeed a hand around the house?
Start with a conversation. Your local team can listen to what matters to you and talk through the options available.