Quality you can feel confident in

What CQC found

These points summarise findings from our latest published CQC report in plain English. You can also read the full report directly on the CQC website.

• Staff understood how to provide safe care and how to keep people safe from avoidable harm.
• People were treated with dignity and kindness by the carers supporting them.
• Care records clearly reflected people's needs and were person-centred.
• Medicines were managed well.
• Staff had access to training and supervision to support them in their roles.
• The service had systems in place to monitor quality and improve care.
• People using the service and their families reported positive experiences.
• The service supported people to maintain their independence.
• The management team understood the local communities served and had introduced Thrive Clubs.

How we maintain quality

• Care planning and reviews

  Care plans reflect the person's needs, preferences and goals, and are reviewed when circumstances change.

• Carer training and competency

  Carers complete training and competency checks appropriate to their role, with supervision and support from the office team.

• Medication safety

  Medication support is delivered in line with the person's care plan and the appropriate procedures for the level of support agreed.

• Care records

  Care visits are recorded and monitored using digital care systems, so information stays up to date and accessible to the team.

• Quality audits

  Care records, medication records, incidents and other areas of service quality are reviewed as part of ongoing quality assurance.

• Listening and learning

  Feedback, concerns, complaints and incidents are used to identify where improvements may be needed.