Privacy Policy

Who we are

Walfinch Home Care provides home care and companionship services across Newcastle upon Tyne, North Tyneside, South Tyneside, Gateshead, Ponteland and selected communities in Northumberland. Our office is at Office 1, 80 Royal Quays Business Centre, Coble Dene, Royal Quays, North Shields, NE29 6DE.

This placeholder policy explains in plain terms how we handle the information you give us through this website. Final legal wording is to be confirmed.

Information we collect

When you send a care enquiry we collect your name, email address, telephone number, postcode, the type of support you are interested in, the area you live in and anything you choose to tell us in your message.

When you subscribe to our newsletter we collect your first name, your email address, the date and time you subscribed and a record of your consent.

How we use your information

We use care enquiry details to respond to you, discuss your needs and arrange care where appropriate.

We use newsletter details only to send local care advice, community news, helpful guides and updates. We do not sell your information, and we do not share it with third parties for marketing.

Your choices

You can unsubscribe from our newsletter at any time using the link in any email we send, or by contacting our office.

You can ask us for a copy of the information we hold about you, ask us to correct it, or ask us to delete it.

Keeping your information safe

Information submitted through this website is stored securely and is only accessible to authorised members of the Walfinch Home Care team.

We keep information for as long as we need it to provide our services and to meet our legal and regulatory obligations.

Website statistics

We keep simple statistics about how this website is used, for the sole purpose of understanding and improving it. This is first party measurement: the information stays with our own website and is never used for advertising, never used to build a profile of you, and never used to follow you across other websites.

For each page view we record the page address without any query text, the domain of the website you came from if any, whether it was the first page of your visit, whether you are using a mobile, tablet or desktop, your browser family, an approximate region no more precise than a region such as England, North East, and roughly how long the page was open, rounded into broad bands.

We do not use analytics cookies for this and we do not use any persistent identifier. A short lived random visit marker is held in your browser's session storage so that pages viewed in the same visit can be counted as one visit. It expires when your session ends and is not reused across visits, days or websites. It is not combined with your internet address, region or browser to identify you.

Your internet address is never stored. It is used for a moment on our server only to read the approximate region, then discarded. We never place names, email addresses, telephone numbers, postcodes, care needs or enquiry content into these statistics.

Individual records are turned into daily totals and any individual level rows are deleted automatically within 7 days. Only anonymous daily totals are kept after that, and only authorised members of our team can see them.

We rely on the statistical purposes exception under the UK Privacy and Electronic Communications Regulations, and we apply data minimisation throughout in line with UK data protection law. You can object at any time, free of charge, using the switch below. We also honour your browser's Do Not Track setting.

Google Analytics

Google Analytics is completely separate and is only loaded if you accept analytics cookies in the notice shown when you first visit. If you decline, no Google Analytics is loaded at all, and nothing in our own website statistics can switch it on.

Contact us

If you have any questions about this policy or about how we use your information, please call our office on 0191 429 2800 or write to us at the address above.