Privacy Policy

Who we are

Walfinch Newcastle provides home care and companionship services across Newcastle upon Tyne, North Tyneside, South Tyneside, Gateshead, Ponteland and selected communities in Northumberland. Our office is at Office 1, 80 Royal Quays Business Centre, Coble Dene, Royal Quays, North Shields, NE29 6DE.

This placeholder policy explains in plain terms how we handle the information you give us through this website. Final legal wording is to be confirmed.

Information we collect

When you send a care enquiry we collect your name, email address, telephone number, postcode, the type of support you are interested in, the area you live in and anything you choose to tell us in your message.

When you subscribe to our newsletter we collect your first name, your email address, the date and time you subscribed and a record of your consent.

How we use your information

We use care enquiry details to respond to you, discuss your needs and arrange care where appropriate.

We use newsletter details only to send local care advice, community news, helpful guides and updates. We do not sell your information, and we do not share it with third parties for marketing.

Your choices

You can unsubscribe from our newsletter at any time using the link in any email we send, or by contacting our office.

You can ask us for a copy of the information we hold about you, ask us to correct it, or ask us to delete it.

Keeping your information safe

Information submitted through this website is stored securely and is only accessible to authorised members of the Walfinch Newcastle team.

We keep information for as long as we need it to provide our services and to meet our legal and regulatory obligations.

Contact us

If you have any questions about this policy or about how we use your information, please call our office on 0191 429 2800 or write to us at the address above.